Terms and Conditions

Effective date: 27 August 2026   Last updated: 27 August 2026

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of vrankone.com (the “Website”) and any digital marketing, SEO, content, paid media, UI/UX, or related services described on it (the “Services”), provided by:

• Legal entity: VRankOne
• Registered address: 59, Baridas Temple Street, Kolkata, West Bengal, 700004, India
• Email: connect@vrankone.com

(“VRankOne”, “we”, “us”, “our”)

By browsing this Website, submitting an enquiry, or engaging us for Services, you (“you”, “your”, “Client”) agree to be bound by these Terms. If you do not agree, please do not use the Website or engage our Services.

These Terms should be read together with our Privacy Policy, which explains how we handle personal data.

2. Who can use this site

You must be at least 18 years old, and authorised to act on behalf of the business or entity you represent, to submit an enquiry, request a proposal, or enter into a service agreement with us. By using the Website, you confirm that this is the case.

3. Website content and use

• All content on this Website – including text, graphics, logos, case studies, screenshots of performance metrics, blog posts, and downloadable resources – is provided for general informational purposes and does not constitute a guarantee of results for your business.
• You may view and download content for your own personal or internal business reference. You may not reproduce, resell, scrape, or republish substantial parts of the Website without our prior written consent.
• You agree not to misuse the Website, including by: introducing malware; attempting unauthorised access to our systems; scraping content at scale; submitting false information through our forms; or using the Website in any way that could damage, disable, or impair it.
• We may suspend or restrict access to the Website, in whole or in part, at any time, without notice, for maintenance, security, or any other reason.

4. Case studies, testimonials, and results

Case studies, testimonials, traffic figures, ranking positions, and revenue figures shown on this Website reflect specific client outcomes achieved under specific conditions (market, budget, competition, website history, and platform algorithm behaviour at the time). They are illustrative, not a guarantee, prediction, or warranty of results for any other business, including yours. Past performance in search engine rankings, paid advertising, or content marketing is not indicative of future results, particularly given that search engine and advertising platform algorithms change over time and are outside our control.

5. Proposals, quotations, and scope of work

• Any proposal, quotation, audit, or scope of work (“SOW”) we send you is valid for the period stated in it, or, if unstated, for 15 days from the date issued.
• A binding engagement is formed only when you provide written acceptance of a proposal or SOW (including by email) and, where applicable, pay the agreed advance. Nothing on this Website itself constitutes an offer capable of acceptance.
• Where a signed SOW, retainer agreement, or master service agreement exists between you and VRankOne, its terms govern that engagement to the extent they conflict with these Terms.
• Scope changes, additional deliverables, or expedited timelines requested after an SOW is agreed may be treated as a change order requiring additional fees and/or timeline adjustment, to be confirmed in writing before work begins.

6. Fees, invoicing, and payment

• Fees are as set out in the applicable proposal or SOW, in Indian Rupees (INR) unless otherwise agreed, and are exclusive of GST and other applicable taxes unless stated otherwise.
• Unless a different schedule is agreed in writing, retainer fees are invoiced monthly in advance, and project-based fees are invoiced per the milestones in the SOW.
• Invoices are due within 7 days of the invoice date, unless a different period is stated on the invoice or in the SOW.
• Overdue invoices may attract late fees, at 10% per month or the maximum permitted by law, whichever is lower, and we may pause active work until payment is received.
• Advertising, tool, or media spend (for example, Google Ads or Meta Ads budgets) is billed separately from our service fees, is payable in advance, and is non-refundable once spent by the advertising platform.
• All fees paid for work already performed are non-refundable, except where required by law or expressly agreed in the SOW.
• We reserve the right to revise our standard rates for future terms or renewals, with at least 30 days’ written notice.

7. Client responsibilities

To deliver the Services effectively, we rely on you to:

• Provide timely access to relevant accounts (Google Ads, Google Analytics, Google Search Console, Google Merchant Center, Meta Business Manager, CMS/website admin, hosting, and similar), content, brand assets, and approvals
• Review and approve deliverables (content, creatives, campaign plans) within the timeframes agreed in the SOW
• Ensure that any content, products, claims, images, or instructions you provide to us are accurate, lawful, and that you hold the rights to use them
• Comply with the terms of service of any third-party platform we manage on your behalf (Google Ads policies, Meta Advertising Policies, marketplace seller policies, etc.)

Delays in providing access, content, or approvals may delay deliverables and timelines proportionately, and we are not liable for resulting delays.

8. Third-party platforms and factors outside our control

Our Services frequently depend on third-party platforms – including Google Search, Google Ads, Google Merchant Center, Meta, LinkedIn, Bing, hosting providers, CMS platforms, and payment gateways – that we do not own or control. You acknowledge that:

• Search engines and ad platforms change their algorithms, ranking factors, ad policies, and account review processes without notice, and such changes may affect rankings, traffic, ad approval, or account status.
• We are not responsible for account suspensions, disapprovals, ranking fluctuations, or policy changes made unilaterally by third-party platforms, provided we have followed reasonable industry practice and applicable platform policies.
• We do not control, and cannot guarantee, specific keyword rankings, a specific ROAS or CPA, indexing timelines, or approval timelines set by third parties.

9. Search engine and ranking acknowledgements

Where our Services include search engine optimisation, you further acknowledge and agree that:

• VRankOne has no control over the policies, algorithms, or crawling/indexing decisions of any search engine or directory, including which types of sites or content they accept.
• Your website, or any page on it, may be excluded, deranked, or delisted by a search engine at any time, at that search engine’s sole discretion, for reasons unrelated to our work.
• Search engine indexing, ranking movement, and traffic growth are not immediate. Meaningful results typically take several months to materialise following implementation, and timelines vary by industry, competition, and site history.
• We do not guarantee any specific keyword ranking, position, traffic volume, click-through rate, or conversion outcome. Results depend on factors outside our control, including algorithm changes, competitor activity, and the client’s own implementation of recommendations.
• Where our recommendations require implementation by your development, content, or design team, results are contingent on the quality, accuracy, and timeliness of that implementation.

10. Intellectual property

• Our pre-existing materials. Frameworks, templates, tools, methodologies, and internal know-how that we bring to or develop during an engagement, other than deliverables created specifically for you, remain our intellectual property.
• Client deliverables. Unless otherwise agreed in the SOW, ownership of final deliverables created specifically for you (final content, final creative files, campaign structures built inside your own ad accounts) transfers to you upon full payment of the corresponding invoice.
• Work-in-progress and drafts. Draft versions, unused concepts, and internal working files remain our property unless expressly assigned in writing.
• Portfolio and marketing rights. Unless you tell us otherwise in writing, we may reference your business name, logo, and non-confidential, non-sensitive performance results (for example, aggregate traffic or ranking improvements) in our portfolio, case studies, and marketing materials.
• Client-owned assets. Your logos, trademarks, product data, and pre-existing content remain your property at all times, and we use them only for the purposes of delivering the Services.
• Website content. Except for client logos used with permission, all trademarks, logos, and content on vrankone.com belong to VRankOne or its licensors and may not be used without permission.

11. Confidentiality

Each party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other party in connection with an engagement, and to use it only for the purposes of that engagement. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, was already known to it, or must be disclosed by law. This obligation survives termination of any engagement for 2 years.

12. Warranties and disclaimers

• We warrant that Services will be performed with reasonable skill and care, consistent with generally accepted digital marketing practices.
• Except as expressly stated in these Terms or a signed SOW, the Website and Services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law.
• We do not warrant that the Website will be uninterrupted, secure, or error-free, or that any specific search ranking, traffic level, conversion rate, or advertising outcome will be achieved.

VRANKONE DOES NOT WARRANT THAT ANY SERVICE WILL MEET YOUR EXPECTATIONS OR BUSINESS OBJECTIVES. SERVICES ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, VRANKONE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

13. Limitation of liability

To the maximum extent permitted by applicable law:

• Neither party will be liable to the other for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunity, arising out of or relating to the Services or these Terms, even if advised of the possibility of such damages.

IN NO EVENT SHALL VRANKONE BE LIABLE FOR ANY INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS OR DATA, WHETHER OR NOT FORESEEABLE, ARISING UNDER OR IN CONNECTION WITH THESE TERMS OR ANY ENGAGEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

• Our total aggregate liability arising out of or relating to an engagement, whether in contract, tort, or otherwise, will not exceed the total fees paid by you to us for the Services giving rise to the claim in the 3 months preceding the event giving rise to the claim.
• Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud or wilful misconduct.
• We are not liable for third-party platform actions as described in Sections 8 and 9, or for losses arising from information, content, or access credentials you provide to us.

14. Indemnity

You agree to indemnify and hold VRankOne harmless from claims, losses, damages, and reasonable legal costs arising from: (a) content, products, or claims you provide to us that infringe a third party’s rights or violate applicable law; (b) your breach of these Terms or of a third-party platform’s policies; or (c) your misuse of the Website or Services. We agree to indemnify you against third-party claims that deliverables created solely by us and used as delivered directly infringe a third party’s intellectual property rights, subject to the liability cap in Section 13.

15. Term, suspension, and termination

• An engagement continues for the term stated in the applicable SOW, or, for open-ended retainers, until terminated by either party with 30 days’ written notice, unless a different notice period is agreed in the SOW.
• Some engagements are subject to a minimum term (lock-in period) specified in the applicable SOW, during which neither party may terminate for convenience. If you terminate during a minimum term for reasons other than our uncured material breach, you remain liable for the service fees for the remainder of that minimum term at the agreed rate.
• Either party may terminate an engagement immediately on written notice if the other party materially breaches these Terms or the SOW and fails to remedy the breach within 15 days of being asked to do so, or becomes insolvent.
• On termination, you remain liable for fees for work performed and approved expenses committed up to the effective date of termination. Advance retainer fees for periods not yet worked will be reconciled per the SOW, subject to the minimum-term provision above.
• Fees already paid for Services already rendered are non-refundable under any circumstances, except where required by applicable law. This applies regardless of the reason for termination.
• On termination, we will, within a reasonable period and subject to payment of outstanding fees, hand back access to accounts we manage on your behalf and provide reasonable transition assistance, which may be chargeable if it exceeds a nominal effort.

16. Force majeure

Neither party is liable for delay or failure to perform obligations (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, internet or utility outages, government action, war, civil unrest, or the widescale failure of a third-party platform we depend on.

17. Governing law and dispute resolution

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Any dispute arising out of or in connection with these Terms or an engagement will first be attempted to be resolved through good-faith negotiation between the parties. If unresolved within 30 days, the dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996, conducted by a sole arbitrator, seated in Kolkata, West Bengal, in the English language. Subject to the foregoing, the courts at Kolkata, West Bengal will have exclusive jurisdiction over any matters not subject to arbitration.

18. Changes to these Terms

We may update these Terms from time to time to reflect changes in our Services, business practices, or the law. The updated version takes effect when posted on this page, and we will update the “Last updated” date above. For active engagements, we will not apply materially adverse changes retroactively without your consent; the version of these Terms in force at the time an SOW was signed will govern that engagement unless both parties agree otherwise in writing.

19. General

• Entire agreement. These Terms, together with any applicable SOW and our Privacy Policy, constitute the entire agreement between you and VRankOne regarding the Services, superseding prior discussions on the same subject.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
• No waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign your rights or obligations under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Notices. Legal notices to VRankOne should be sent to the email and address in Section 1.
• Relationship of the parties. VRankOne acts as an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

20. Contact us

For questions about these Terms, please contact:

VRankOne
Registered address: 59, Baridas Temple Street, Kolkata, West Bengal, 700004, India
Email: connect@vrankone.com

These Terms are published in English. If a translated version conflicts with this version, the English version prevails.